Customer Success Manager

S&P Global Mobility; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mobility Global is seeking a client success professional in Paris to lead onboarding, migrations, and adoption initiatives. You will educate clients on platform capabilities, tailor training, and collaborate with Sales, Marketing, and Product to maximize value.

You will build relationships with senior client contacts, monitor usage, and drive renewals and upsell opportunities. Flexibility and strong communication are essential for navigating change across platforms.

Qualifications

• Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
• Excellent listening and communication skills, with the ability to explain complex information clearly to diverse audiences and build confidence during periods of change.
• Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction.
• Bachelor’s degree.
• Comfortable working in an environment of change, with the ability to adapt quickly, learn new products and platforms.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Plan and execute proactive client engagement activities in collaboration with Sales, Marketing, Product, and other teams.
• Educate clients on product capabilities to boost usage, awareness, and value realization.
• Provide tailored training and enablement on platform features and migrations based on user needs.
• Support customers through platform migrations and maximize value from new platforms.
• Monitor product usage patterns and translate insights into actions to support renewals and upsell opportunities.
• Build and maintain relationships with senior client contacts to understand goals and challenges.
• Capture and relay client feedback to inform product development and migration planning.
• Use CRM tools to document activities, manage follow-ups, and meet targets.
• Prioritize tasks and manage multiple accounts effectively.
• Contribute to team initiatives to improve processes and efficiency.
• Share knowledge and guidance with team members to support consistent client engagement.
• Resolve varied client issues with resourcefulness and internal collaboration.

Skills

Client engagement

Account management

Communication

Teamwork

Organizational skills

Sales experience

MS Office

Education

Bachelor's degree

Tools

Salesforce

SalesLoft

Job description

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we’re creating new opportunities for our customers, our business, and our people.

Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global — the company behind CARFAX, automotiveMastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence.

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What You’ll Do

• Plan and execute proactive client engagement activities such as onboarding, migration, adoption, and value reviews in collaboration with Sales, Marketing, Product, and other teams.
• Educate clients on the capabilities of Mobility Global products to boost usage, awareness, and value realization.
• Provide tailored training and enablement on platform features, new releases, and migration-related changes based on user roles, workflows, and customer needs.
• Support customers through platform migrations, helping them navigate change, build confidence in new products and capabilities, and maximise the value they get from new platforms.
• Monitor product usage patterns and translate insights into actionable steps to support renewals and upsell opportunities.
• Build and maintain strong relationships with senior client contacts, understanding their goals, challenges, and concerns through active listening and empathy.
• Understand the client’s business context and market environment to recommend practical solutions through education or by connecting them with internal experts.
• Capture and relay client feedback, challenges, and opportunities to Product and other teams, helping to inform product development, migration planning, and the overall customer experience.
• Use CRM tools (e.g., Salesforce, SalesLoft) and internal systems to document activities, manage follow-ups, and meet targets.
• Prioritize tasks based on importance and urgency, managing multiple accounts effectively.
• Contribute to team initiatives aimed at improving processes, sharing best practices, and enhancing overall efficiency.
• Share knowledge, best practices, and guidance with team members to support consistent, high-quality client engagement.
• Resolve varied and non-routine client issues with resourcefulness, collaborating with internal stakeholders to deliver timely and effective solutions.

What We’re Looking For

Required Qualifications

• Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
• Positive, proactive attitude with strong teamwork skills.
• Excellent listening and communication skills, with the ability to explain complex or technical information clearly to diverse audiences and build confidence during periods of change.
• Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction.
• Goal-oriented with strong organizational and multitasking skills in a fast-paced environment.
• Experience in a consultative sales or client-facing role, handling challenging situations and resolving non-routine issues.
• Bachelor’s degree.
• Comfortable working in an environment of change, with the ability to adapt quickly, learn new products and platforms, and help customers navigate change with confidence.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Knowledge of CRM systems (e.g., Salesforce, SalesLoft) or Customer Success Platforms.
• Additional language skills, particularly French or German, are preferred for roles supporting customers across EMEA.
• Experience with usage analytics and developing account profiles for engagement strategies.
• Experience supporting customers through platform migrations, product launches, implementations, or other significant changes.
• Creativity in proposing new ideas and identifying opportunities for process improvements.
• A track record of professional growth through training and development initiatives.

Compensation for this position will be determined based on factors including geographic location, local market conditions, skills, qualifications, experience, and internal equity. Mobility Global is committed to providing competitive and equitable compensation aligned with local market practices

Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.