Customer Success Architect: Data Solutions Adoption

Coface

Bois-Colombes

On-site

EUR 42,000 - 54,000

Full time

4 days ago

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Job summary

Coface is seeking a Customer Success Specialist to guide Business Information clients through onboarding, enablement, and ongoing adoption of our data-driven solutions. You will coordinate with account managers and product/technical teams to ensure successful go-lives and sustained value.

In this role you will monitor usage, manage health signals, and drive renewal readiness by translating customer feedback into actionable product insights.

Qualifications

Two years of relevant experience in Customer Success or similar client-facing role.
Experience onboarding, enablement, adoption or product support.

Responsibilities

Lead customer onboarding from handover through activation and go-live with clear milestones.
Translate customer needs into practical adoption plans and drive outcomes.
Deliver product training, demonstrations and refresher sessions for users and admins.
Monitor adoption and engagement; proactively address low usage and risks.
Coordinate with cross-functional teams and keep stakeholders informed.
Provide adoption insights and health signals for renewals and account reviews.
Identify upsell signals and share with account management for follow-up.
Maintain accurate records in CRM and support tools.

Skills

Customer focus

Communication skills

Problem solving

CRM tools

Data analysis

Bilingual English-French

Education

Bachelor's degree in business/economics or related

Tools

CRM systems

Ticketing systems

Reporting tools

Job description

In this role you will monitor usage, manage health signals, and drive renewal readiness by translating customer feedback into actionable product insights.

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