Customer Service Administration Assistant

Jobtailor; Meyzieu; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Jobtailor in Meyzieu, France is seeking a detail-oriented order management professional to handle end-to-end customer orders in ERP, verify PO compliance and creditworthiness, and coordinate with stakeholders for adjustments.

You will prepare quotations, monitor invoicing, respond to inquiries, and track shipments while ensuring on-time delivery and accurate documentation.

Qualifications

• Two-year post-secondary degree in Business Administration Assistance or related field.
• Two-year degree expected; initial experience in a similar role preferred.
• Fluent in English; strong customer service and communication skills.

Responsabilités

• Process customer orders by identifying required information and entering into ERP within deadlines.
• Check purchase order compliance and customer creditworthiness.
• Coordinate with stakeholders for adjustments when needed.
• Inform customers about progress and delivery changes; monitor shipments.
• Prepare quotations and assist with quotations follow-ups.
• Respond to customer inquiries at first level.
• Gather information to track and forward files.
• Monitor invoicing and payments; handle order-related anomalies with Sales.

Connaissances

Order management

Quotation preparation

Invoicing monitoring

Creditworthiness assessment

Purchase order compliance

Customer service orientation

Interpersonal skills

Organization

Initiative

Priority management

Analytical skills

Forward-planning

Excellent written and verbal communi­c

Formation

Two-Year Post-Secondary Degree in Business Administration Assistance

Outils

ERP System

Description du poste

• Process customer orders by identifying the required information and entering it into the ERP system within the specified deadlines
• Check purchase order compliance and customer creditworthiness
• Contact the relevant stakeholders when adjustments are required
• Monitor orders and inform customers of their progress and any delivery changes
• Manage and track shipments with the relevant departments
• Prepare straightforward quotations and assist with quotation follow-ups
• Provide first-level responses to customer inquiries
• Gather the information required to track and forward files
• Monitor customer invoicing and payments
• Manage order-related anomalies, including disputes and credit notes, in coordination with the Sales Department

Requirements

• Two-year post-secondary degree in Business Administration Assistance or a related field
• Ideally, initial experience in a similar role
• Fluent in English
• Strong customer service orientation and interpersonal skills
• Ability to manage priorities and schedules
• Excellent written and verbal communication skills
• Self-reliance, organization, and initiative
• Strong summarization, analytical, and forward-planning skills
• Pragmatic approach to situations

Core Competencies

Demonstrates strong customer service orientation and effective communication skills while managing customer orders and inquiries. Proficient in tracking shipments, monitoring invoicing, and handling order-related anomalies with a pragmatic approach.

Highest-signal resume keywords

• Customer Order Processing
• ERP System Management
• Customer Service Orientation
• Analytical Skills
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Order Management
• Quotation Preparation
• Invoicing Monitoring
• Creditworthiness Assessment
• Purchase Order Compliance

Soft Skills

• Interpersonal Skills
• Self-Reliance
• Organization
• Initiative
• Priority Management

Certifications & Qualifications

• Two-Year Post-Secondary Degree in Business Administration Assistance

Industry Keywords

• Customer Inquiries
• Stakeholder Communication
• Shipment Tracking
• Order-Related Anomalies
• Credit Notes

Tools & Technologies

• ERP System