Customer Relations and Scheduling Coordinator

Jobtailor; Champs-sur-Marne; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Jobtailor is seeking a scheduling and logistics coordinator in the Île-de-France region to plan schedules and routes for a team of technicians, balancing expertise and service times to maximize efficiency. You will coordinate with customers by phone and email, explain service timelines, and optimize routes, contributing to high customer satisfaction and smooth operations.

This role requires a post-secondary qualification in SME management or logistics and at least two years of related

Qualifications

• Minimum two-year post-secondary qualification in SME Management, logistics, or a related field.
• At least two years of experience in scheduling, operations planning, logistics, or supply chain
• Strong scheduling and organizational skills.
• Proficiency with IT tools and ERP systems.
• Self‑motivated and proactive.
• Ability to manage multiple assignments simultaneously while prioritizing tasks and responding to urgent matters.

Responsabilités

• Plan the schedules and routes of approximately ten technicians based on their specialties, qualifications, and service times
• Optimize technicians’ travel routes
• Manage customer relations by phone and email
• Negotiate and explain service timelines to ensure customer satisfaction and retention
• Handle incoming calls from technicians and provide them with the information required for their assignments
• Contribute to the overall satisfaction of all stakeholders

Connaissances

Scheduling

Operations Planning

Logistics

Supply Chain Management

Route Optimization

Customer Relations

Self-Motivated

Proactive

Multitasking

Communication

Organizational Skills

Formation

Post-Secondary Qualification in SME Management

Logistics

Outils

ERP Systems

IT Tools

Description du poste

• Plan the schedules and routes of approximately ten technicians based on their specialties, qualifications, and service times
• Optimize technicians’ travel routes
• Manage customer relations by phone and email
• Negotiate and explain service timelines to ensure customer satisfaction and retention
• Handle incoming calls from technicians and provide them with the information required for their assignments
• Contribute to the overall satisfaction of all stakeholders

Requirements

• Minimum two-year post-secondary qualification in SME Management, logistics, or a related field
• At least two years of experience in scheduling, operations planning, logistics, or supply chain
• Strong scheduling and organizational skills
• Proficiency with IT tools and ERP systems
• Self‑motivated and proactive
• Ability to manage multiple assignments simultaneously while prioritizing tasks and responding to urgent matters

Core Competencies

Demonstrates expertise in scheduling, operations planning, and logistics management, with a strong focus on customer relations and stakeholder satisfaction. Proficient in utilizing IT tools and ERP systems to optimize technician routes and manage multiple assignments effectively.

Highest-signal resume keywords

• Scheduling
• Operations Planning
• Logistics Management
• Customer Relations
• ERP Systems

Hard Skills

• Scheduling
• Operations Planning
• Logistics
• Supply Chain Management
• Route Optimization

Soft Skills

• Organizational Skills
• Self-Motivated
• Proactive
• Multitasking
• Communication

Certifications & Qualifications

• Post-Secondary Qualification in SME Management
• Logistics

Industry Keywords

• Service Timelines
• Customer Satisfaction
• Stakeholder Satisfaction

Tools & Technologies

• IT Tools
• ERP Systems