Operations Assistant

Jobtailor; Rodez; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Jobtailor is seeking a client services operations support professional in Rodez, France. You will act as the main contact for service delivery requests, ensuring SLA compliance and smooth transition to operations. You will update client-facing reporting and monitor KPIs to support accurate decision-making.

The role requires solid project management, strong Excel skills, and a customer-focused mindset, with experience in banking or finance fields considered a plus.

Qualifications

• Proficiency in project management and client follow-up.
• Strong command of Microsoft Office, particularly Excel.
• Knowledge of the banking sector is a plus.
• Two-year post-secondary qualification in customer advisory, insurance, banking, or finance.
• Initial experience in a similar role.
• Excellent communication skills.
• Adaptability and strong organizational skills.
• Team-oriented mindset.

Responsabilités

• Serve as the point of contact for requests relating to the delivery of client services.
• Ensure compliance with the SLAs set out in contracts.
• Monitor the transition to operations and validate the elements required for service delivery.
• Update operations reporting for client review meetings.
• Monitor performance indicators and client reporting.
• Ensure the consistency of the production data provided.
• Handle client requests relating to their services and processing activities.

Connaissances

Project Management

Client Follow-Up

Microsoft Excel

Operations Reporting

Performance Monitoring

Excellent Communication

Adaptability

Organizational Skills

Team-Oriented Mindset

Microsoft Office

Formation

Two-Year Post-Secondary Qualification in Customer Advisory/Banking/Finance

Outils

Microsoft Office

Description du poste

• Serve as the point of contact for requests relating to the delivery of client services
• Ensure compliance with the SLAs set out in contracts
• Monitor the transition to operations and validate the elements required for service delivery
• Update operations reporting for client review meetings
• Monitor performance indicators and client reporting
• Ensure the consistency of the production data provided
• Handle client requests relating to their services and processing activities
• Join a team of approximately 20 people reporting to the Operations Support Manager

Requirements

• Proficiency in project management and client follow-up
• Strong command of Microsoft Office, particularly Excel
• Knowledge of the banking sector is a plus
• Two-year post-secondary qualification in customer advisory, insurance, banking, or finance
• Initial experience in a similar role
• Excellent communication skills
• Adaptability and strong organizational skills
• Team-oriented mindset

Core Competencies

Demonstrates proficiency in project management and client follow-up, ensuring compliance with service level agreements while effectively communicating and collaborating within a team environment. Possesses strong organizational skills and adaptability to manage client requests and operational reporting in the banking sector.

Highest-signal resume keywords

• Project Management
• Client Follow-Up
• Microsoft Excel
• Customer Advisory Qualification
• Banking Sector Knowledge

Hard Skills

• Project Management
• Client Follow-Up
• Microsoft Excel
• Operations Reporting
• Performance Monitoring

Soft Skills

• Excellent Communication Skills
• Adaptability
• Strong Organizational Skills
• Team-Oriented Mindset

Certifications & Qualifications

• Two-Year Post-Secondary Qualification

Industry Keywords

• Banking Sector
• Client Services
• Service Level Agreements
• Compliance
• Customer Advisory