Master Scheduling & Customer Order Management Manager

Jobtailor; Bourogne; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Jobtailor in Bourogne, France invites an experienced Supply Chain professional to lead customer order management and master production scheduling in a dynamic industrial setting. You will collaborate across segments with Production, Supply Chain, Procurement, Engineering and Finance to optimize on-time delivery, reduce backlog and drive continuous improvement using SAP, MRP/MPS, and Lean tools.

The role requires strong leadership, fluent French and English, APICS exposure, and a track record of

Qualifications

• Bachelor’s degree plus five years of higher education (engineering degree or specialized Master’s degree in Supply Chain or Industrial Management)
• At least five years of experience in an industrial environment, with proven expertise in customer order management, order administration, or production planning
• Proficiency in an ERP system required; SAP experience strongly preferred
• Solid knowledge of MRP, MPS, S&OP, and capacity management
• Fluent French required
• Fluent English required
• Previous team-management experience, or demonstrated ability to coordinate and develop team members
• APICS certification preferred

Responsabilités

• Manage customer orders from entry through delivery
• Oversee order portfolio, delivery dates, and backlog
• Identify risks and coordinate action plans to secure deliveries
• Lead and optimize Master Production Schedule based on demand, capacity, and industrial constraints
• Translate customer requirements into a realistic and optimized production schedule
• Prioritize commitments based on customer commitments, production capacity, and material availability
• Contribute to the S&OP / IBP process and provide visibility into priorities, capacity, risks, and action plans
• Supervise, support, and lead a small Customer Order Management / Scheduling team
• Develop team capabilities, set objectives, and monitor performance
• Ensure the accuracy of data, delivery dates, and planning parameters in the ERP system
• Monitor and improve OTD, backlog, and overdue-order KPIs
• Collaborate with Segment, Production, Supply Chain, Procurement, Engineering, and Finance teams
• Lead continuous improvement initiatives for customer order management and planning processes

Connaissances

Customer Order Management

Production Planning

ERP System Proficiency

Team Leadership

S&OP Process Contribution

Cross-Functional Coordination

Formation

APICS CPIM/CSCP Certification

Outils

SAP

Description du poste

• Manage customer orders from entry through delivery


• Oversee the order portfolio, delivery dates, and backlog


• Identify risks and coordinate action plans to secure deliveries


• Lead and optimize the Master Production Schedule based on demand, capacity, and industrial constraints


• Translate customer requirements into a realistic and optimized production schedule


• Prioritize commitments based on customer commitments, production capacity, and material availability


• Contribute to the S&OP / IBP process and provide visibility into priorities, capacity, risks, and action plans


• Supervise, support, and lead a small Customer Order Management / Scheduling team


• Develop team capabilities, set objectives, and monitor performance


• Ensure the accuracy of data, delivery dates, and planning parameters in the ERP system


• Monitor and improve OTD, backlog, and overdue-order KPIs


• Collaborate with Segment, Production, Supply Chain, Procurement, Engineering, and Finance teams


• Lead continuous improvement initiatives for customer order management and planning processes

Requirements

• Bachelor’s degree plus five years of higher education (engineering degree or specialized Master’s degree in Supply Chain or Industrial Management)


• At least five years of experience in an industrial environment, with proven expertise in customer order management, order administration, or production planning


• Proficiency in an ERP system required; SAP experience strongly preferred


• Solid knowledge of MRP, MPS, S&OP, and capacity management


• Fluent French required


• Fluent English required


• Previous team-management experience, or demonstrated ability to coordinate and develop team members


• Ability to listen, motivate, delegate, and manage challenging situations within an operational team


• Strong leadership skills and the ability to unite teams and stakeholders at different levels


• Strong customer focus and ability to balance customer expectations with operational constraints


• Excellent analytical, problem-solving, and decision-making skills


• Very strong communication and cross-functional coordination skills


• Ability to manage multiple priorities in a dynamic environment


• Continuous-improvement mindset and knowledge of Lean tools


• APICS certification (CPIM and/or CSCP) preferred

Core Competencies

Demonstrates expertise in customer order management and production planning, with a strong focus on optimizing schedules and improving operational efficiency. Proficient in ERP systems, particularly SAP, and skilled in leading teams to achieve performance objectives while managing multiple priorities.

Highest-signal resume keywords

• Customer Order Management


• Production Planning


• ERP System Proficiency


• Team Leadership


• S&OP Process Contribution

ATS Optimization Keywords

Hard Skills

• Order Administration


• Master Production Schedule (MPS)


• Material Requirements Planning (MRP)


• Capacity Management


• Analytical Skills


• Problem-Solving Skills


• Decision-Making Skills


• Continuous Improvement


• Lean Tools Knowledge


• KPI Monitoring

Soft Skills

• Leadership Skills


• Communication Skills


• Cross-Functional Coordination


• Motivational Skills


• Delegation Skills

Certifications & Qualifications

• APICS Certification (CPIM and/or CSCP)

Industry Keywords

• Supply Chain Management


• Industrial Management


• S&OP


• Order Portfolio Management


• On-Time Delivery (OTD)


• Backlog Management


• Customer Focus

Tools & Technologies

• ERP System


• SAP