Customer Relations Officer, Back Office

Jobtailor; Champs-sur-Marne; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Jobtailor is seeking a detail-focused Back Office professional in France to manage contracts, invoicing, and disputes for a diverse client base. You will process purchase orders, enter services into the system, and verify invoices before sending. A strong client relationship mindset and organized, methodical work style are essential.

You will work with a 10-person Back Office team, reporting to the Back Office Manager, and support rate adjustments and contract implementations as needed.

Qualifications

• Bachelor’s degree or equivalent in SME management, sales, or related field.
• Minimum two years in a similar Back Office role.
• Experience in contract management, invoicing, and dispute handling.
• Strong client relationship skills and empathy.

Responsabilités

• Manage contract openings, invoicing and dispute resolution for diverse clients.
• Receive purchase orders and enter services into the internal system.
• Assign work to planning; ensure rigorous follow-up and follow-through.
• Enter rates for services and verify invoices before sending.
• Handle annual rate adjustments and special requests; coordinate with collections.
• Maintain client relationships by phone and email; respond to billing questions.
• Support new contract implementations; report to Back Office Manager.

Connaissances

Contract management

Invoicing

Dispute resolution

Customer relationship skills

Empathy

Active listening

Prioritization

Multitasking

Organization

Methodical approach

Formation

Bachelor’s degree to 2-year post-secondary education in SME Management or related field

Outils

Internal Software System

Description du poste

• Manage contract openings, invoicing and dispute resolution for a diverse client base
• Receive purchase orders and enter services into the internal software system
• Assign assignments to the planning department and ensure rigorous follow-up
• Enter rates for each service and verify invoices before they are sent
• Manage annual rate adjustments and handle specific requests
• Manage disputes and coordinate follow-up with the collections department
• Maintain close relationships with clients by phone and email
• Answer billing-related questions
• Support the implementation of new contracts
• Work with a 10-person Back Office team, reporting to the Back Office Manager

Requirements

• Bachelor’s degree to two years of post-secondary education in SME Management, Sales, or a related field
• At least two years of experience in a similar position
• Experience ideally gained in the inspection and testing sector, notarial services, real estate, document compliance, or insurance
• Strong customer relationship skills
• Empathy, active listening, responsiveness and efficiency
• Thoroughness, organization and a methodical approach
• Ability to manage urgent matters and priorities
• Ability to handle multiple assignments simultaneously

Core Competencies

Demonstrates expertise in contract management, invoicing, and dispute resolution while maintaining strong client relationships. Proficient in managing multiple assignments and prioritizing urgent matters effectively.

Highest-signal resume keywords

• Contract Management
• Invoicing
• Dispute Resolution
• Customer Relationship Skills
• Methodical Approach

Hard Skills

• Contract Management
• Invoicing
• Purchase Order Entry
• Rate Adjustment Management
• Service Verification

Soft Skills

• Empathy
• Active Listening
• Responsiveness
• Efficiency
• Organization

Industry Keywords

• Inspection and Testing Sector
• Notarial Services
• Real Estate
• Document Compliance
• Insurance

Tools & Technologies

• Internal Software System