- Ensure the smooth execution of sales between Famoco and its customers, from order placement through final product/service delivery
- Manage invoicing and customer payment follow-ups for enterprise and SMB accounts
- Manage and monitor customer service activities by recording and addressing customer requests
- Serve as the primary point of contact and coordinator with internal departments, including Accounting, Finance, and Sales
- Ensure compliance with processes and accurate order entry in the Odoo ERP system
- Prepare regular reports and analyze payment follow-ups
Requirements
- You hold a two- or three-year post-secondary degree (Bac+2/Bac+3) specializing in Administrative and/or Commercial Management
- You have at least three years of experience in sales administration within a rapidly growing environment, ideally a tech start-up or scale-up
- You are comfortable communicating in English, both verbally and in writing (minimum B2 level)
- Your proactive approach and exceptional organizational skills are among your key strengths
- You stand out for your analytical mindset and strong interpersonal skills
Core Competencies
Demonstrates expertise in sales administration, customer service management, and compliance with processes, utilizing the Odoo ERP system for efficient order management and invoicing. Strong analytical and organizational skills support effective communication and coordination across departments.
Highest-signal resume keywords
- Sales Administration Experience
- Odoo ERP System Proficiency
- Customer Service Management
- Analytical Mindset
- B2 Level English Communication
ATS Optimization Keywords
Hard Skills
- Sales Administration
- Order Management
- Invoicing
- Payment Follow-ups
- Data Analysis
Soft Skills
- Organizational Skills
- Interpersonal Skills
- Proactive Approach
Certifications & Qualifications
- Post-Secondary Degree in Administrative Management
- Post-Secondary Degree in Commercial Management
Industry Keywords
- Tech Start-up
- Scale-up
- Customer Service
- Enterprise Accounts
- SMB Accounts
Tools & Technologies