Customer Service Representative

Jobtailor; Barbezieux-Saint-Hilaire; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Jobtailor in France is seeking a Customer Order Management specialist to coordinate orders from placement to delivery, leveraging SAP and Salesforce to ensure on-time fulfillment.

You will work with Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations to monitor customer requirements, resolve issues, and provide proactive alternatives while maintaining OHSE standards.

Qualifications

• Experience in order management or customer service in manufacturing/packaging.
• Excellent Excel and data handling capabilities.
• Experience with SAP and Salesforce.com is preferred.
• Fluent in English and French; strong communication skills.

Responsabilités

• Manage customer demand from initial order placement through delivery, utilizing all resources to manage customer orders
• Improve customer relations through prompt, efficient service and resolve complex problems using own initiative
• Identify better ways of working to improve customer service
• Work with Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations to monitor customer requirements throughout order fulfilment
• Advise customers and Sales of significant delays and help provide alternatives
• Coordinate rush shipments and monitor progress through delivery
• Share customer forecasts to support demand planning and manage potential shortages or delays
• Manage customer finished-goods levels and aged inventory
• Manage customer complaints
• Follow best practices and standard procedures
• Maintain OHSE and hygiene standards in accordance with Amcor requirements and local legislation
• Perform other assigned duties

Connaissances

Customer Demand Management

Fluent English

Fluent French

Interpersonal Skills

Communication Skills

Time Management

Organizational Skills

Self-Motivated

Collaborative Mindset

Outils

SAP

Salesforce.com

Excel

Description du poste

• Manage customer demand from initial order placement through delivery, utilizing all resources to manage customer orders
• Improve customer relations through prompt, efficient service and resolve complex problems using own initiative
• Identify better ways of working to improve customer service
• Work with Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations to monitor customer requirements throughout order fulfilment
• Advise customers and Sales of significant delays and help provide alternatives
• Coordinate rush shipments and monitor progress through delivery
• Share customer forecasts to support demand planning and manage potential shortages or delays
• Manage customer finished-goods levels and aged inventory
• Manage customer complaints
• Follow best practices and standard procedures
• Maintain OHSE and hygiene standards in accordance with Amcor requirements and local legislation
• Perform other assigned duties

Requirements

• Experience in a similar position, preferably in a packaging or manufacturing environment
• Strong Excel skills appreciated
• Experience of SAP and Salesforce.com preferred
• Fluent in English & French
• Customer-focused
• Results-oriented
• Excellent interpersonal and communication skills
• Ability to build collaborative relationships
• Excellent time management and organisational skills
• Ability to work as part of a multi-structure team
• Self-motivated

Core Competencies

Demonstrates expertise in managing customer demand and order fulfillment while ensuring high levels of customer service and satisfaction. Proficient in utilizing tools like SAP and Salesforce.com to enhance operational efficiency and maintain compliance with OHSE and hygiene standards.

Highest-signal resume keywords

• Customer Demand Management
• SAP Experience
• Salesforce.com Experience
• Fluent in English & French
• Strong Excel Skills

Hard Skills

• Customer Order Management
• Demand Planning
• Inventory Management
• Problem Resolution
• Data Analysis

Soft Skills

• Interpersonal Skills
• Communication Skills
• Time Management
• Organizational Skills
• Self-Motivated

Industry Keywords

• Packaging
• Manufacturing
• OHSE Standards
• Customer Service
• Logistics

Tools & Technologies

• SAP
• Salesforce.com
• Excel