Application Support Technician, Customer Service – Permanent (CDI)

Jobtailor; Carquefou; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Jobtailor is seeking a customer-focused support specialist in France to handle calls and emails, analyze software-related requests, and escalate incidents in Jira. You will apply updates, test applications, and keep knowledge bases up to date, ensuring high customer satisfaction.

The role requires fluency in French and English, familiarity with regulated industries, and basic accounting knowledge. Strong IT skills across Windows Server, SQL, and API tools will help you excel in this position

Qualifications

• Experience in a service-oriented role with focus on customer satisfaction.
• Background in a regulated environment (banking, insurance, mutuals, healthcare) is advantageous.
• Strong written communication and interpersonal skills are essential.
• Fluency in French and English; Dutch is a plus.
• Basic accounting knowledge and banking/insurance exposure is beneficial.
• IT knowledge: Windows Server, client-server architecture, workstation tools.
• Understanding of systems and database management (SQL, DBeaver).
• Basic scripting (Python) and familiarity with testing/API tools is a plus.
• Prior service delivery management or customer support experience is desirable.

Responsabilités

• Handle incoming calls and support emails.
• Analyze and resolve customer requests related to our software.
• Escalate and track incidents in Jira.
• Apply application updates.
• Perform application testing.
• Update internal registries and the knowledge base.

Connaissances

Customer Support

Jira Incident Tracking

SQL Database Management

Python Scripting

Service Delivery

Outils

Jira

DBeaver

Squash TM

Postman

Bruno

Description du poste

Responsibilities

• Handle incoming calls and support emails
• Analyze and resolve customer requests related to our software
• Escalate and track incidents in Jira
• Apply application updates
• Perform application testing
• Update internal registries and the knowledge base

Requirements

• Service-oriented with a strong focus on customer satisfaction, supported by good listening and analytical skills.
• Prior experience in a regulated environment (banking, insurance, mutuals, healthcare) and strong computer literacy are assets.
• Good written communication skills and ease in interpersonal relations.
• Fluent in French and English. Dutch is a plus.
• Basic accounting knowledge and initial experience in the banking, insurance, or mutual sector.
• IT knowledge: Windows Server, client-server architecture, workstation (office tools, web browsers).
• Understanding of systems and database management (SQL, tools such as DBeaver).
• Basic technical skills (Python scripting, test tools such as Squash TM, or API tools such as Postman/Bruno) are a plus.
• Previous experience in service delivery management, handling complaints, or customer/technical support is desirable.

Core Competencies

Demonstrates strong customer service orientation with a focus on satisfaction, alongside analytical skills for resolving software-related requests. Proficient in both French and English, with foundational knowledge in banking and insurance sectors.

Highest-signal resume keywords

• Customer Support
• Incident Tracking in Jira
• SQL Database Management
• Python Scripting
• Service Delivery Management

ATS Optimization Keywords

Hard Skills

• Application Testing
• Basic Accounting Knowledge
• Windows Server
• Client-Server Architecture
• Workstation Management
• Software Updates
• Analytical Skills
• Technical Support
• API Tools
• Test Tools

Soft Skills

• Good Listening Skills
• Written Communication Skills
• Interpersonal Relations

Industry Keywords

• Regulated Environment
• Banking
• Insurance
• Mutuals
• Healthcare

Tools & Technologies

• Jira
• DBeaver
• Squash TM
• Postman
• Bruno