Customer Advisor with Czech (Relocation to Sofia, Bulgaria)

Concentrix; Angers; On-site; EUR 18,173 - 21,768; Full time

Benefits offered by this job

Health and Life Insurance

Multisport card

Transport allowance

Education leave

Corporate discounts

Job summary

Concentrix in Angers is looking for enthusiastic individuals for a full-time customer service role to support a leading tobacco brand. You will connect with customers through various channels, ensuring their satisfaction with engaging and accurate responses.

The ideal candidate is near-native in Czech and fluent in English, with prior customer service experience and proficiency in MS Office. The role offers a competitive salary of 1789,53 Euro gross per month, along with various bonuses and benefits.

Qualifications

• Near-native proficiency in Czech and fluent in English, both spoken and written.
• Previous experience in a customer service role is preferred.
• Ability to navigate MS Office and CRM systems efficiently.
• High attention to detail while managing various tasks.

Responsibilities

• Connect with customers via email, chat, and phone to ensure satisfaction.
• Provide accurate information about products and services.
• Gather information to resolve customer inquiries promptly.
• Engage customers warmly and positively.

Skills

Strong Communication Skills

Customer Service Experience

Tech-Savvy

Detail-Oriented

Tools

MS Office

CRM Systems

Job description

At Concentrix, we’re not just filling positions; we’re building a vibrant community of passionate individuals ready to rock the world of Customer Service! If you thrive in a lively environment and want to be part of an amazing journey supporting a top tobacco brand, you’re in the right place.

Buckle up, because your exciting career adventure starts here – come see what we’re all about!

What You Will Do:

• Be the Hero of Customer Satisfaction: Connect with customers through email, chat, and phone, turning frowns into smiles and queries into resolutions!
• Be the Go-To Guru: Immerse yourself in our products and services, building the kind of expertise that helps you give customers the accurate info they need when they need it!
• Conduct Sleuthing Missions: Unleash your inner detective to quickly gather information and deliver swift, satisfying responses to customer inquiries.
• Create Connections: Spark warm and friendly conversations with customers, adding a bit of joy to their day and making every interaction count. Your charm and genuine care will shine through!
• Collaborate and Celebrate: Join a lively crew where sharing ideas, having fun, and celebrating wins is part of every day. Together, we’ll make it an incredible place to work!

What You Bring to the Table:

• Strong Communication Skills: You’re near-native in Czech and can weave a fantastic conversation in English—both spoken and written!
• Previous Experience: If you’ve had the chance to dazzle customers in a service role before, we definitely want to hear from you!
• Tech-Savvy: You can maneuver through MS Office like a pro and know your way around a CRM system.
• Detail-Oriented: Precision is your middle name! You excel at juggling tasks, whether you’re working solo or collaborating with the team.

What can you expect from us:

• Fulltime role with working shifts between 9:00 a.m. – 11:00 p.m., Monday – Sunday
• Competitive monthly salary of 1789,53 Euro Gross + monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.