Cloud Customer Success & Growth Manager

OVHcloud; Paris; On-site; EUR 55,000 - 75,000; Full time

Job summary

OVHcloud is seeking a Customer Success Manager to secure onboarding, adoption, and ongoing satisfaction for a portfolio of customers in the Paris region. You will build loyalty, reduce Time-to-Value, and work with cross-functional teams to maximize account income.

You will be the voice of the customer, advocating for needs and opportunities within OVHcloud, while maintaining strong relationships and delivering exceptional service across French, Italian, and English-speaking clients.

Qualifications

• Experience with customer-facing interactions in a tech/cloud environment.
• Familiarity with cloud services and migration benefits/challenges.
• Strong interpersonal, diplomacy and commercial flair.

Responsibilities

• Secure onboarding, adoption and drive customer satisfaction.
• Build customer loyalty and reduce Time-to-Value.
• Increase account income through cross-selling and upselling.
• Advocate for customers within OVHcloud and relay feedback to teams.

Skills

Customer-facing

Cloud knowledge

Multilingual (FR/IT/EN)

CRM tools

Negotiation skills

Job description

OVHcloud is seeking a Customer Success Manager to secure onboarding, adoption, and ongoing satisfaction for a portfolio of customers in the Paris region. You will build loyalty, reduce Time-to-Value, and work with cross-functional teams to maximize account income.

You will be the voice of the customer, advocating for needs and opportunities within OVHcloud, while maintaining strong relationships and delivering exceptional service across French, Italian, and English-speaking clients.