Customer Success Lead - Adoption & Onboarding

Coface; Colombes; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Coface in France seeks a Customer Success Specialist to manage the post-sales journey for Business Information customers, driving onboarding, enablement, adoption and health. You will collaborate with Account Managers and cross-functional teams to turn customer needs into actionable plans.

Responsibilities include delivering training, guiding usage of reports and monitoring services, and proactively managing adoption, risks and renewals to maximize customer value.

Qualifications

• 2 years of relevant experience in Customer Success, implementation, or related B2B roles.
• Experience onboarding, enablement, adoption or post-sales support.
• Experience coordinating actions across commercial, operational, product and technical stakeholders.
• Experience using customer data to prioritise actions and identify risks.

Responsibilities

• Lead customer onboarding from handover through activation and go-live with milestones.
• Understand customer use cases and translate into practical adoption plans.
• Deliver product training, demonstrations and refresher sessions.
• Guide customers in the use of Business Information reports, scores, monitoring services, alerts and digital solutions.
• Monitor adoption and engagement, pro-actively address low usage or risk.
• Coordinate follow-up with support teams for questions.
• Keep customers informed of actions, issues, progress and resolution status.
• Provide adoption evidence and health insights for account reviews and renewal preparation.
• Identify upsell/expansion signals and share with Account Management.

Skills

Customer focus

Communication

Problem solving

Organization

CRM tools

Data interpretation

Languages: English & French

Education

Bachelor's degree in business or related field

Customer Success / project management certification (adv.)

Tools

CRM software

Ticketing tools

Reporting tools

Job description

Coface in France seeks a Customer Success Specialist to manage the post-sales journey for Business Information customers, driving onboarding, enablement, adoption and health. You will collaborate with Account Managers and cross-functional teams to turn customer needs into actionable plans.

Responsibilities include delivering training, guiding usage of reports and monitoring services, and proactively managing adoption, risks and renewals to maximize customer value.