Client Success & Operations Manager

Keller Executive Search International; Marseille; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

Keller Executive Search International is seeking a Client Services Manager to oversee client relationships, service delivery standards, and issue resolution across a professional business environment. You will be the key link between clients and internal teams, ensuring clear expectations, timely actions, and high service quality while improving coordination, reporting, and process consistency.

This role offers the chance to lead cross-functional collaboration and significantly enhance client

Responsabilités

• Manage day-to-day client relationships, ensuring service expectations and communication standards are met.
• Act as the main contact for assigned clients, handling queries, escalations, updates, and reviews.
• Coordinate with internal teams to resolve client issues and track actions to ensure timely delivery.
• Prepare client reports, meeting materials, service updates, and performance summaries.
• Monitor client satisfaction and identify recurring issues to recommend improvements.
• Support onboarding of new clients, including documentation, timelines, and handovers.

Description du poste

Keller Executive Search International is seeking a Client Services Manager to oversee client relationships, service delivery standards, and issue resolution across a professional business environment. You will be the key link between clients and internal teams, ensuring clear expectations, timely actions, and high service quality while improving coordination, reporting, and process consistency.

This role offers the chance to lead cross-functional collaboration and significantly enhance client