Client Services Manager #1806CG

Keller Executive Search International; Marseille; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

Keller Executive Search International is seeking a Client Services Manager to oversee client relationships, service delivery standards, and issue resolution across a professional business environment. You will be the key link between clients and internal teams, ensuring clear expectations, timely actions, and high service quality while improving coordination, reporting, and process consistency.

This role offers the chance to lead cross-functional collaboration and significantly enhance client

Responsabilités

• Manage day-to-day client relationships, ensuring service expectations and communication standards are met.
• Act as the main contact for assigned clients, handling queries, escalations, updates, and reviews.
• Coordinate with internal teams to resolve client issues and track actions to ensure timely delivery.
• Prepare client reports, meeting materials, service updates, and performance summaries.
• Monitor client satisfaction and identify recurring issues to recommend improvements.
• Support onboarding of new clients, including documentation, timelines, and handovers.

Description du poste

We are seeking a Client Services Manager to oversee client relationships, service delivery standards, and issue resolution across a professional business environment. This role is ideal for someone who can build trusted client relationships while also improving internal coordination, reporting, and service consistency. You will act as a key link between clients and internal teams, ensuring expectations are clear, actions are followed through, and service quality remains high. Nous recherchons un Client Services Manager pour superviser les relations clients, les standards de service et la résolution des problèmes dans un environnement professionnel exigeant. Ce poste convient à une personne capable de développer des relations de confiance avec les clients tout en améliorant la coordination interne, le reporting et la qualité du service. Vous agirez comme lien clé entre les clients et les équipes internes, en veillant à la clarté des attentes, au suivi des actions et au maintien d’un haut niveau de service.

Key Responsibilities

• Manage day-to-day client relationships, ensuring service expectations, deliverables, and communication standards are consistently met
• Act as the main point of contact for assigned clients, handling queries, escalations, updates, and service reviews
• Coordinate with internal teams to resolve client issues, track actions, and ensure timely delivery of commitments
• Prepare client reports, meeting materials, service updates, and performance summaries
• Monitor client satisfaction, identify recurring service issues, and recommend improvements
• Support onboarding of new clients, including documentation, process alignment, timelines, and internal handovers
• Maintain accurate client records, service agreements, communication history, and action logs
• Partner with commercial, operations, finance, legal, and compliance teams to support client requirements
• Identify opportunities to improve client processes, reporting quality, and internal service coordination
• Escalate risks, delays, or relationship concerns to leadership with clear recommendations

Responsabilités principales

• Gérer les relations clients au quotidien, en veillant au respect des attentes de service, des livrables et des standards de communication
• Agir comme point de contact principal pour les clients assignés, en traitant les demandes, escalades, mises à jour et revues de service
• Coordonner avec les équipes internes pour résoudre les problèmes clients, suivre les actions et garantir la livraison dans les délais
• Préparer les rapports clients, supports de réunion, mises à jour de service et synthèses de performance
• Suivre la satisfaction client, identifier les problématiques récurrentes et recommander des améliorations
• Soutenir l’intégration de nouveaux clients, y compris la documentation, l’alignement des processus, les calendriers et les passations internes
• Maintenir des dossiers clients exacts, les accords de service, l’historique des communications et les journaux d’actions
• Collaborer avec les équipes commerciale, opérations, finance, juridique et conformité pour répondre aux besoins clients
• Identifier les opportunités d’amélioration des processus clients, de la qualité du reporting et de la coordination interne
• Escalader les risques, retards ou préoccupations relationnelles à la direction avec des recommandations claires