Client Servicing Team Lead - Operational Excellence

Clearwater Analytics, Ltd; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Clearwater Analytics, Ltd in Paris is seeking a Client Servicing Team Lead to oversee a professional team dedicated to maximizing client success and fostering teamwork. This role involves guiding team members, collaborating on process optimizations, and maintaining client relationships.

The ideal candidate will possess extensive experience in market finance or insurance, strong leadership abilities, and excellent communication skills. You will contribute significantly to operational excellence within the Client Servicing division.

Qualifications

• 7+ years of directly applicable experience in market finance or insurance.
• 2+ years demonstrated success in a people manager role.
• Experience delivering measurable KPIs.

Responsabilités

• Lead and manage a team of client servicing professionals.
• Monitor team delivery and ensure quality.
• Design and track success metrics for projects.
• Act as escalation point for client issues.
• Help build differentiated offerings with product management.

Connaissances

Familiarity with insurance and/or investment management market concepts

Strong communication skills

Microsoft Excel proficiency

Attention to detail

Organizational skills

Formation

Bachelor’s degree in Accounting, Finance, Business, Mathematics, Sciences, or related field

Outils

Salesforce

Workday

Power BI

Description du poste

Clearwater Analytics, Ltd in Paris is seeking a Client Servicing Team Lead to oversee a professional team dedicated to maximizing client success and fostering teamwork. This role involves guiding team members, collaborating on process optimizations, and maintaining client relationships.

The ideal candidate will possess extensive experience in market finance or insurance, strong leadership abilities, and excellent communication skills. You will contribute significantly to operational excellence within the Client Servicing division.