Client Success & Fleet Operations Lead

Fleet Team; Bayonne; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Fleet Team is seeking an Account Support Manager to strengthen client relationships and ensure successful fleet management delivery. You will coordinate supplier interactions, resolve issues, and drive operational performance across assigned accounts.

You will mentor teammates, help build efficient processes, and contribute to strategic initiatives while communicating clearly with OEMs, service providers, and internal teams.

Qualifications

• Three to five years in account management or client services in a B2B environment.
• Experience with fleet management, logistics, or material handling is highly preferred.
• Proficiency in MS Office, including Excel, Word, and PowerPoint; knowledge of CRM systems.

Responsabilités

• Support the Account Manager in monitoring and improving client fleet operations.
• Recommend process improvements and cost-saving strategies aligned with industry best practices.
• Develop and analyze reports that highlight key performance indicators and fleet efficiency.
• Serve as the primary contact for OEMs and service suppliers, maintaining strong professional relationships.
• Resolve supplier-related issues using critical thinking and effective communication.
• Participate in client meetings to align on goals, provide updates, and offer strategic recommendations.
• Deliver training and support to suppliers based on client-specific needs.
• Monitor supplier performance and identify opportunities for improvement.
• Build strong internal networks to support client and supplier needs.
• Represent supplier perspectives internally and advocate for practical, client-focused solutions.
• Maintain organized and accessible records of all communications and activities.
• Track and update account-related tasks in Monday.com, SharePoint, and Salesforce.
• Capture clear and comprehensive notes during meetings to support follow-through and accountability.
• Communicate team capacity and workload distribution to ensure transparency and efficiency.
• Support Account Coordinators and Account Managers in both daily operations and long-term initiatives.
• Develop subject matter expertise in material handling to enhance client service.

Connaissances

Analytical thinking

Cross-functional collaboration

Critical thinking

Communication skills

Formation

Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field

Outils

Salesforce

Monday.com

SharePoint

Excel

PowerPoint

Description du poste

Fleet Team is seeking an Account Support Manager to strengthen client relationships and ensure successful fleet management delivery. You will coordinate supplier interactions, resolve issues, and drive operational performance across assigned accounts.

You will mentor teammates, help build efficient processes, and contribute to strategic initiatives while communicating clearly with OEMs, service providers, and internal teams.