Client Success Team Lead — Front/Back Office Ops

Clearwater Analytics; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Clearwater Analytics in Paris is seeking a Client Servicing Team Lead to manage a team focused on client success and operational excellence. This role involves collaborating with internal teams and clients to enhance service delivery and optimize processes.

The ideal candidate will have over 7 years of experience in finance or insurance, strong communication skills, and a proven track record in managing teams. A bachelor’s degree in a relevant field is required, along with proficiency in tools like Salesforce and Power BI.

Qualifications

• 7+ years of directly applicable experience in market finance, insurance, or front-back office operations.
• 2+ years success in a people manager role.
• Experience delivering measurable KPIs weekly and monthly.

Responsabilités

• Monitor teams' delivery, allocate work, and ensure quality delivery.
• Own preparation and execution of 1-on-1s and performance reviews.
• Design and track metrics to measure project success.
• Lead client relationship reviews and be an escalation point for issues.
• Build differentiated offerings with product management.
• Ensure smooth transition for newly onboarded clients.
• Monitor and drive team performance using tools.

Connaissances

Insurance market concepts

Communication skills

Microsoft Excel

Strong computer skills

Attention to detail

Documentation skills

Organizational skills

Problem-solving abilities

Formation

Bachelor’s degree in Accounting, Finance, Business, Mathematics, Sciences, or related field

Outils

Salesforce

Workday

Power BI

Description du poste

Clearwater Analytics in Paris is seeking a Client Servicing Team Lead to manage a team focused on client success and operational excellence. This role involves collaborating with internal teams and clients to enhance service delivery and optimize processes.

The ideal candidate will have over 7 years of experience in finance or insurance, strong communication skills, and a proven track record in managing teams. A bachelor’s degree in a relevant field is required, along with proficiency in tools like Salesforce and Power BI.