Bilingual Customer Support Specialist (EN/PL/Dutch)

Jobtailor; Paris; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Jobtailor in Paris seeks a multilingual Customer Service Representative to respond to inquiries via email and WhatsApp, delivering service excellence and accurate product information. You will guide customers through purchases, returns, and exchanges, and propose improvements to the overall experience.

Fluency in English and Polish is essential; Dutch must be used daily. Saturday work is required in a collaborative, customer-focused team.

Qualifications

• Bilingual English and Polish proficiency required.
• Dutch language proficiency required for daily use.
• Excellent writing, spelling, and grammar.
• Able to work Saturdays and handle high volumes with rigor and empathy.
• Capable of working in a team and meeting daily goals.

Responsabilités

• Respond to customer inquiries across email and WhatsApp.
• Adopt a proactive approach focused on service excellence.
• Suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes.
• Provide high-quality product information, including features and availability.
• Clearly communicate procedures for purchases, returns, and exchanges.
• Ensure proper customer follow-up.

Connaissances

Bilingual communication

Customer service

Empathy

Organization

Outils

Email

WhatsApp

Description du poste

Jobtailor in Paris seeks a multilingual Customer Service Representative to respond to inquiries via email and WhatsApp, delivering service excellence and accurate product information. You will guide customers through purchases, returns, and exchanges, and propose improvements to the overall experience.

Fluency in English and Polish is essential; Dutch must be used daily. Saturday work is required in a collaborative, customer-focused team.