Multilingual Customer Experience Specialist

Sézane; Paris; Hybride; EUR 25 000 - 29 000; Plein temps

Résumé du poste

S%C3%A9zane is seeking a Customer Service Specialist (M/F) for a 3-month fixed-term contract (39 hours/week) based in Paris, with two remote days per week. You will handle inquiries across channels, provide high-quality product information, and proactively improve the customer experience. Fluency in English and Polish is required, and Dutch is required for daily use.

Join a dynamic, team-oriented brand. This role emphasizes service excellence, empathy, and collaboration within a fast-paced

Qualifications

• Fluent in English and Polish.
• Dutch required for daily use.
• Strong writing with impeccable spelling and grammar.
• Agile with ability to handle a high volume of requests.
• Team player with positive attitude.

Responsabilités

• Respond to customer inquiries across email and WhatsApp.
• Provide high-quality product information (features, availability) and explain procedures.
• Proactively suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes.
• Work 39 hours/week on a hybrid schedule in Paris with two remote days.

Connaissances

English

Polish

Dutch

Customer service

Communication

Description du poste

S%C3%A9zane is seeking a Customer Service Specialist (M/F) for a 3-month fixed-term contract (39 hours/week) based in Paris, with two remote days per week. You will handle inquiries across channels, provide high-quality product information, and proactively improve the customer experience. Fluency in English and Polish is required, and Dutch is required for daily use.

Join a dynamic, team-oriented brand. This role emphasizes service excellence, empathy, and collaboration within a fast-paced