Fixed-Term Contract, Customer Service Representative, French, English, Polish

Jobtailor; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Jobtailor in Paris is seeking a multilingual customer service specialist to respond to inquiries by email, WhatsApp, and outbound calls, while providing accurate product information, availability, and reservations.

You will take a proactive approach to improving the customer experience, handle complaints and disputes, explain purchasing, return and exchange procedures, and follow up on inquiries as part of a dynamic team, with Saturday shifts included.

Qualifications

• Fluent in French, English, and Polish with strong writing skills.
• Excellent spelling and grammar required.
• Able to handle many inquiries with rigor and empathy.

Responsabilités

• Respond to customer inquiries by email, WhatsApp, and outbound calls to handle certain complaints.
• Take a proactive approach with customers, demonstrating a strong service mindset.
• Suggest initiatives aimed at improving the customer experience.
• Handle complaints and disputes.
• Provide product information, including features, availability, and reservations.
• Explain purchasing, return, and exchange procedures.
• Follow up on customer inquiries.

Connaissances

French language

English language

Polish language

Dutch language

Description du poste

• Respond to customer inquiries by email, WhatsApp, and outbound calls to handle certain complaints
• Take a proactive approach with customers, demonstrating a strong service mindset
• Suggest initiatives aimed at improving the customer experience
• Handle complaints and disputes
• Provide product information, including features, availability, and reservations
• Explain purchasing, return, and exchange procedures
• Follow up on customer inquiries

Requirements

• Fully trilingual in French, English, and Polish
• You enjoy writing and have impeccable spelling and grammar
• You are agile and able to handle numerous inquiries with rigor and empathy
• Excellent command of Dutch is required for daily use
• Ability to work as part of a team and meet daily targets
• Working hours include Saturdays

Core Competencies

Demonstrates strong customer service skills by effectively responding to inquiries and handling complaints in multiple languages. Proficient in providing product information and improving customer experience through proactive initiatives.

Highest-signal resume keywords

• Trilingual In French, English, And Polish
• Excellent Command Of Dutch
• Strong Service Mindset
• Impeccable Spelling And Grammar
• Ability To Meet Daily Targets

Soft Skills

• Empathy
• Agility
• Teamwork

Industry Keywords

• Customer Inquiries
• Complaints Handling
• Product Information
• Purchasing Procedures
• Return And Exchange Procedures