Customer Service Specialist, English/Polish

Jobtailor; Paris; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Jobtailor in Paris seeks a multilingual Customer Service Representative to respond to inquiries via email and WhatsApp, delivering service excellence and accurate product information. You will guide customers through purchases, returns, and exchanges, and propose improvements to the overall experience.

Fluency in English and Polish is essential; Dutch must be used daily. Saturday work is required in a collaborative, customer-focused team.

Qualifications

• Bilingual English and Polish proficiency required.
• Dutch language proficiency required for daily use.
• Excellent writing, spelling, and grammar.
• Able to work Saturdays and handle high volumes with rigor and empathy.
• Capable of working in a team and meeting daily goals.

Responsabilités

• Respond to customer inquiries across email and WhatsApp.
• Adopt a proactive approach focused on service excellence.
• Suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes.
• Provide high-quality product information, including features and availability.
• Clearly communicate procedures for purchases, returns, and exchanges.
• Ensure proper customer follow-up.

Connaissances

Bilingual communication

Customer service

Empathy

Organization

Outils

Email

WhatsApp

Description du poste

• Respond to customer inquiries across email and WhatsApp
• Adopt a proactive approach focused on service excellence
• Suggest initiatives to improve the overall customer experience
• Handle complaints and resolve disputes
• Provide high-quality product information, including features and availability
• Clearly communicate procedures for purchases, returns, and exchanges
• Ensure proper customer follow-up

Requirements

• Perfectly bilingual in English and Polish
• Excellent writing, spelling, and grammar skills
• Agile and capable of handling a high volume of requests with rigor and empathy
• Excellent command of Dutch required for daily use
• Positive, patient, rigorous, and organized
• Capable of working in a team and meeting daily goals
• Able to work Saturdays

Core Competencies

Demonstrates strong bilingual communication skills in English, Polish, and Dutch, with a focus on delivering exceptional customer service and resolving inquiries effectively. Capable of managing high volumes of customer interactions while maintaining a positive and organized approach.

Highest-signal resume keywords

• Bilingual Communication
• Customer Service Excellence
• Complaint Resolution
• High Volume Request Management
• Team Collaboration

ATS Optimization Keywords

Hard Skills

• Writing Skills
• Spelling Skills
• Grammar Skills
• Product Information Knowledge
• Purchase Procedures
• Return Procedures
• Exchange Procedures

Soft Skills

• Empathy
• Organization
• Positivity
• Patience
• Rigor

Tools & Technologies

• Email
• WhatsApp