Bilingual Customer Experience Specialist (EN/PL) | Hybrid

Sézane; Paris; Hybride; EUR 22 000 - 29 000; Plein temps

Résumé du poste

Sézane in Paris (7th arrondissement) seeks a Customer Service Specialist for a 3-month fixed-term contract (39 hours/week). The role blends onsite presence in Paris with two remote days per week, and requires excellent English and Polish for multichannel support (email, chat, social). Saturday work is included.

You will respond to inquiries, provide detailed product information, and uphold a high standard of service while collaborating with the team to enhance the customer journey.

Qualifications

• Bilingual English and Polish required.
• Excellent written English with impeccable spelling and grammar.

Responsabilités

• Respond to customer inquiries across email and chat channels with professionalism.
• Adopt a proactive, service-focused approach to customer interactions.
• Suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes while maintaining a positive tone.

Connaissances

English

Polish

Description du poste

Sézane in Paris (7th arrondissement) seeks a Customer Service Specialist for a 3-month fixed-term contract (39 hours/week). The role blends onsite presence in Paris with two remote days per week, and requires excellent English and Polish for multichannel support (email, chat, social). Saturday work is included.

You will respond to inquiries, provide detailed product information, and uphold a high standard of service while collaborating with the team to enhance the customer journey.