3-month fixed term contract Customer Service Specialist English/ Polish (M/F)

Sézane; Paris; Hybride; EUR 22 000 - 29 000; Plein temps

Résumé du poste

Sézane in Paris (7th arrondissement) seeks a Customer Service Specialist for a 3-month fixed-term contract (39 hours/week). The role blends onsite presence in Paris with two remote days per week, and requires excellent English and Polish for multichannel support (email, chat, social). Saturday work is included.

You will respond to inquiries, provide detailed product information, and uphold a high standard of service while collaborating with the team to enhance the customer journey.

Qualifications

• Bilingual English and Polish required.
• Excellent written English with impeccable spelling and grammar.

Responsabilités

• Respond to customer inquiries across email and chat channels with professionalism.
• Adopt a proactive, service-focused approach to customer interactions.
• Suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes while maintaining a positive tone.

Connaissances

English

Polish

Description du poste

Twenty years ago, the first selections of Les Composantes were born. A story born from a thirst for independence and a passion for vintage. An instinctive way of circulating clothes, guided by a particular attention to what lasts.

In its continuation, Sézane came to life in 2013: the first French fashion brand born online. Then came to enrich this universe: Octobre Éditions for men, Les Composantes, dedicated this time to the art of living, and Petit Sézane for children.

Everything has been built as we move forward in life: by impulses, by spontaneous gestures with this way of learning while doing. Another relationship to detail, service and connection. A different way of dressing reality, first online, then through our apartments.

We are now looking for creative, structured and agile talents who share the desire to constantly improve everything that can be. Passionate, autonomous talents who design work with respect for others and for whom nothing is out of reach, as long as we give ourselves the means.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Customer Service Specialist (M/F) for a 3-month fixed-term contract (39 hours/week) to contribute to the next chapter of Sézane's journey. The position is based in Paris 7ème, with 2 days/week in remote.

Your Missions Will Be The Following

• Respond to customer inquiries across various channels (email, WhatsApp);
• Adopt a proactive approach toward our customers, with a strong focus on service excellence;
• Proactively suggest initiatives to improve the overall customer experience;
• Handle complaints and resolve disputes;
• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges) and ensure proper follow-up.

Please note: This position includes working on Saturdays.

Requirements

• You are perfectly bilingual in English and Polish.
• You love writing and have impeccable spelling and grammar skills.
• You are agile and capable of handling a high volume of requests with rigor and empathy;
• We warmly welcome positive, patient, rigorous, and organized individuals who are capable of working in a team and meeting daily goals with a positive attitude.