Bilingual CSM: Onboarding & Growth (Remote)

Visa Hunt

France

À distance

EUR 45 000 - 65 000

Plein temps

14 jours+

Générateur de candidature

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Résumé du poste

Visa Hunt is seeking a Customer Success Manager who will own client relationships and ensure long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™.

You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

Qualifications

Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field.
2-4 years of experience in account management or client relationship roles, preferably in SaaS.
Proven experience with ticketing systems and live chat support.
Fluent in French & English (spoken and written).

Responsabilités

Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.
Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.
Address client inquiries and coordinate with internal teams to resolve any issues promptly.
Maintain accurate and up-to-date account information in the CRM.
Partner with cross-functional teams to share feedback and follow up with development for timely resolution.
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.