Customer Success Manager — French & Spanish Markets (Remote)

Spendesk, Inc.; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible on-site policy: 4 days remote

Lunch funded by Spendesk

Health insurance

Gymlib pass

Moka.care

Latest Apple equipment

Office snacks

Résumé du poste

Spendesk is seeking a Customer Success Manager to be the trusted partner for our French and Spanish-speaking customers. You will own a portfolio, help them adopt Spendesk, renew subscriptions and grow usage over time, working with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience across two strategic markets.

The role is open in Paris and Barcelona. You will build strong relationships, guide onboarding, monitor health and identify upsell opportunities

Qualifications

• Fluent or native French/Spanish and professional working proficiency in English.
• Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
• A consultative approach: you proactively advise customers rather than simply reacting to requests.
• Strong ownership and autonomy in managing a customer portfolio.
• Ability to build relationships with senior stakeholders.
• Analytical mindset, with the ability to use customer data to identify risks and opportunities.
• Excellent communication and stakeholder management skills.
• Genuine interest in customer experience, SaaS and building long-term partnerships.

Responsabilités

• Manage a portfolio (120 - 150 accounts) of French and Spanish-speaking mid-market customers.
• Build trusted relationships with Finance Managers, CFOs, Finance Directors and key decision-makers.
• Understand each customer’s business priorities, challenges and success criteria.
• Advise customers on best practices and help them optimise their use of Spendesk.
• Lead regular account reviews and create success plans aligned with customer objectives.
• Guide customers through onboarding and ensure a smooth transition into long-term adoption.
• Monitor account health, product usage and engagement levels.
• Identify risks early and take proactive action to prevent churn.
• Help customers demonstrate the value and return on investment of Spendesk.
• Support customers through organisational changes, new stakeholders and evolving business needs.
• Identify relevant upsell and cross-sell opportunities based on customer needs and usage.
• Partner closely with Account Managers to develop and convert expansion opportunities.
• Contribute to portfolio growth while maintaining a strong customer-first approach.
• Support renewal discussions by ensuring customers clearly understand the value they receive.
• Share structured and actionable feedback with Product, Marketing and Sales.
• Identify recurring customer needs and potential product improvements.
• Support the launch and adoption of new features across the French and Spanish markets.
• Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.

Connaissances

French

Spanish

English

Outils

Salesforce

HubSpot

Gainsight

Planhat

Intercom

Description du poste

Spendesk is seeking a Customer Success Manager to be the trusted partner for our French and Spanish-speaking customers. You will own a portfolio, help them adopt Spendesk, renew subscriptions and grow usage over time, working with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience across two strategic markets.

The role is open in Paris and Barcelona. You will build strong relationships, guide onboarding, monitor health and identify upsell opportunities