Athens-Based French-Speaking Content & Safety Agent

Cbtalents; Valence; Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being support (24/7 counselors)

Résumé du poste

Cbtalents is seeking a French-speaking agent in Athens to support content moderation, customer inquiries, and AI safety initiatives. You will help ensure platforms remain safe and compliant while collaborating with international teams.

The role requires French proficiency (C1-C2) and English at least B2, with 1–2 years in related fields. Relocation assistance is available and a competitive benefits package is offered.

Qualifications

• French language proficiency at C1–C2 level (or higher).
• English proficiency at B2 level (C1 may be required for specialized workflows).
• 1–2 years of experience in customer support, content moderation, BPO, or related field preferred.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, IP violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform inquiries.
• Help improve safety and reliability of AI systems by reviewing and classifying content, including sensitive scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French proficiency

Content moderation

Customer support

Online culture familiarity

Description du poste

Cbtalents is seeking a French-speaking agent in Athens to support content moderation, customer inquiries, and AI safety initiatives. You will help ensure platforms remain safe and compliant while collaborating with international teams.

The role requires French proficiency (C1-C2) and English at least B2, with 1–2 years in related fields. Relocation assistance is available and a competitive benefits package is offered.