Athens-Based French-Speaking Agent Moderation & Support

Cbtalents; Nîmes; Sur place; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Comprehensive well-being support

Relocation support available

Résumé du poste

Cbtalents in Athens is seeking a French-speaking Agent to join an international team and help create a safer online environment for millions of users.

You will contribute to content moderation, customer support, and AI system improvements by reviewing content and handling inquiries.

Relocation support is available, with a competitive salary, career growth opportunities, and comprehensive well-being benefits for this role.

Qualifications

• C1–C2 French.
• B2 English (C1 may be required for specialized workflows).
• 1–2 years of experience in customer support, content moderation, or a related field is preferred.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship required.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French language

English proficiency

Customer support mindset

Attention to detail

Online culture familiarity

Description du poste

Cbtalents in Athens is seeking a French-speaking Agent to join an international team and help create a safer online environment for millions of users.

You will contribute to content moderation, customer support, and AI system improvements by reviewing content and handling inquiries.

Relocation support is available, with a competitive salary, career growth opportunities, and comprehensive well-being benefits for this role.