French-Speaking Content & Safety Agent in Athens

Cbtalents; Gap; Sur place; EUR 22 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth

Well-being support

Relocation support

Résumé du poste

Cbtalents in Athens is seeking a French-speaking Agent to join an international team shaping safer online experiences for millions. You will handle content moderation, customer support, and contribute to AI system improvements, ensuring operations align with established standards.

You will review content, respond to reports, assist with account and platform inquiries, and collaborate with Trust & Safety to refine policies.

Qualifications

• C1–C2 French.
• B2 English (C1 may be required for certain specialized workflows).
• 1–2 years of experience in customer support, content moderation, BPO, or a related field is preferred.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship required

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French proficiency

English communication

Customer support

Content moderation

Policy understanding

Description du poste

Cbtalents in Athens is seeking a French-speaking Agent to join an international team shaping safer online experiences for millions. You will handle content moderation, customer support, and contribute to AI system improvements, ensuring operations align with established standards.

You will review content, respond to reports, assist with account and platform inquiries, and collaborate with Trust & Safety to refine policies.