Remote Customer Support Manager – FinTech (EMEA)

AE Jobs; Helsinki; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Remote-first

Hybrid work option

International travel

Job summary

Narvi Payments is seeking a Customer Support Manager to handle high-value corporate inquiries, optimize onboarding workflows, and troubleshoot complex payment platform challenges. You will work within the Zammad ticketing system and collaborate with product teams to resolve issues and document processes.

The role emphasizes remote-first operations across the EMEA region, with options for hybrid work. Ideal candidates have 1–3 years in FinTech support, strong English, and a knack for process

Qualifications

• 1–3 years in customer support, FinTech client services, or account management.
• Strong English language skills (C1+).
• Experience with helpdesk CRM software and ticketing tools (Zammad, Zendesk).
• Ability to work autonomously in a remote-first environment.

Responsibilities

• Master Narvi’s core banking products, financial services, and platform features.
• Respond promptly to high-value corporate inquiries via Zammad.
• Troubleshoot onboarding, transactions, and platform navigation issues.
• Collaborate with product and engineering to diagnose system anomalies and implement solutions.
• Identify ticket patterns to influence product improvements.
• Maintain and update knowledge bases, FAQs, and user guides.
• Develop automation to speed up daily workflows.

Skills

Customer support

CRM software

Analytical thinking

English proficiency

Remote collaboration

Ticketing workflows

Tools

Zammad

Zendesk

Job description

Narvi Payments is seeking a Customer Support Manager to handle high-value corporate inquiries, optimize onboarding workflows, and troubleshoot complex payment platform challenges. You will work within the Zammad ticketing system and collaborate with product teams to resolve issues and document processes.

The role emphasizes remote-first operations across the EMEA region, with options for hybrid work. Ideal candidates have 1–3 years in FinTech support, strong English, and a knack for process