Finnish-Speaking Customer Support Agent - Hybrid & Remote

Next Job Abroad; Jyväskylä; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Company bonus scheme

Wellbeing allowance

International Private Health Insurance

40 remote days per year

Job summary

Next Job Abroad is seeking a Customer Service Star for a hybrid role in Jyväskylä, Finland. You will become an expert on sportsbook and casino brands and handle calls, chats, and emails to resolve customer queries daily.

Join a passionate team with a focus on growth, feedback, and knowledge sharing. The role offers relocation support, wellbeing allowance, international private health insurance, and generous remote-work days.

Qualifications

• Fluent knowledge of Finnish, both written and spoken.
• Customer service experience is a plus.
• Able to multitask and adapt to shift work.

Responsibilities

• Resolve customer queries via calls, live chat and email.
• Take ownership of customer cases and see them through to resolution.
• Communicate with other teams to solve problems efficiently.
• Approve withdrawals and conduct KYC as required.
• Run security checks and monitor new accounts and payments.

Skills

Finnish language

Customer service

Multitasking

Shift work

Job description

Next Job Abroad is seeking a Customer Service Star for a hybrid role in Jyväskylä, Finland. You will become an expert on sportsbook and casino brands and handle calls, chats, and emails to resolve customer queries daily.

Join a passionate team with a focus on growth, feedback, and knowledge sharing. The role offers relocation support, wellbeing allowance, international private health insurance, and generous remote-work days.