Narvi Payments EMEA Announces Remote Customer Support Manager Job Vacancy

AE Jobs; Helsinki; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Remote-first

Hybrid work option

International travel

Job summary

Narvi Payments is seeking a Customer Support Manager to handle high-value corporate inquiries, optimize onboarding workflows, and troubleshoot complex payment platform challenges. You will work within the Zammad ticketing system and collaborate with product teams to resolve issues and document processes.

The role emphasizes remote-first operations across the EMEA region, with options for hybrid work. Ideal candidates have 1–3 years in FinTech support, strong English, and a knack for process

Qualifications

• 1–3 years in customer support, FinTech client services, or account management.
• Strong English language skills (C1+).
• Experience with helpdesk CRM software and ticketing tools (Zammad, Zendesk).
• Ability to work autonomously in a remote-first environment.

Responsibilities

• Master Narvi’s core banking products, financial services, and platform features.
• Respond promptly to high-value corporate inquiries via Zammad.
• Troubleshoot onboarding, transactions, and platform navigation issues.
• Collaborate with product and engineering to diagnose system anomalies and implement solutions.
• Identify ticket patterns to influence product improvements.
• Maintain and update knowledge bases, FAQs, and user guides.
• Develop automation to speed up daily workflows.

Skills

Customer support

CRM software

Analytical thinking

English proficiency

Remote collaboration

Ticketing workflows

Tools

Zammad

Zendesk

Job description

Narvi Payments EMEA Announces Remote Customer Support Manager Job Vacancy

________ #Narvi_Payments a fast-growing Finnish financial technology (FinTech) corporation specializing in high-value business banking infrastructures, borderless B2B payments, and secure digital transaction architectures, has officially announced a career opening for a Customer Support Manager. Combining an elite payments engine with high-touch relationship management, Narvi operates a remote-first, performance-driven culture across offices in Helsinki and Warsaw. This full-time role offers structural flexibility, allowing the selected professional to work remotely across the EMEA region or via a hybrid setup, taking ownership of customer service frameworks without bureaucratic hurdles.

Narvi Payments Job Vacancies

The current FinTech recruitment drive targets highly collaborative, analytical, and systems-driven support specialists to integrate into the Account Management division:

Position: Customer Support Manager (Full-Time | Remote EMEA)

Role Overview: The Customer Support Manager is responsible for handling high-value corporate client inquiries, optimizing onboarding workflows, and troubleshooting complex payment or technical platform challenges. Operating within the Zammad ticketing infrastructure, this professional collaborates with product development teams to isolate system bugs, creates comprehensive client-facing documentation databases, and takes a primary role in designing support automation models to streamline operational efficiency.

Key Duties and Responsibilities

• Master Narvi’s core business banking products, financial services, and technical payment platform functionalities.


• Respond promptly, accurately, and professionally to high-value corporate client inquiries and operational complaints utilizing the Zammad ticketing interface.


• Troubleshoot and resolve multi-layered client technical friction points linked to digital onboarding, corporate transactions, and platform navigation.


• Collaborate directly with internal development and product engineering teams to diagnose system anomalies and deploy long-term technical solutions.


• Isolate repetitive patterns or trend lines within incoming customer tickets to provide strategic feedback for product feature optimizations.


• Draft, update, and manage localized corporate support repositories, internal knowledge base articles, FAQs, and interactive user guides.


• Spearhead the identification of support bottlenecks and implement operational automation scripts to scale day-to-day workflow speeds.

Required Qualifications and Experience

• Professional Background: Possess 1 to 3 years of proven experience inside customer support, FinTech client services, digital helpdesk help, or account management sectors.


• Technical Aptitude: Hands-on familiarity with modern helpdesk management software and CRM ticketing tools (such as Zammad or Zendesk). A strong functional understanding of international payment flows, banking networks, SEPA, or SWIFT protocols is highly advantageous.


• Linguistic Capabilities: Absolute professional fluency in the English language (Minimum C1+ Level certification) with outstanding verbal and written business communication talents. Secondary languages are considered a strong corporate plus.


• Core Competencies: Elite problem-solving and analytical tracking skills, balanced with patience, client empathy, and a distinct passion for executing exceptional service standards.


• Distributed Work Skills: Self-motivated profile capable of working autonomously across distributed teams in a remote-first workspace architecture.

Key Corporate Benefits & Advantages

• Competitive compensation packages aligned with modern international FinTech market metrics.


• Genuine structural flexibility with a remote-first or hybrid workspace design tailored around your lifestyle.


• Direct exposure to diverse corporate areas, driving active project ownership beyond baseline ticket management from day one.


• A practical, purpose-led workspace environment entirely free from redundant corporate bureaucracy.


• Occasional fully covered international corporate travel for global fintech conferences and team alignment events.

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