Finnish-Speaking Customer Support | Training Provided

Next Job Abroad; Tampere; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Private health insurance

Free breakfast and lunch

Wellness allowance

Birthday leave

Company and Team building events

Relocation package to Malta including

Job summary

Next Job Abroad is helping a client in the iGaming sector find a dedicated Finnish-speaking customer service professional. You will assist players with inquiries, explain products and site policies, and ensure high-quality support on a shift basis.

Relocation to Malta is provided, along with private health insurance, meals, and wellbeing perks. You’ll work in a fast-paced environment that values empathy, accuracy, and proactive problem solving.

Qualifications

• Finnish speaker with strong English (C1) required.
• Willingness to work on shifts.
• Experience handling customer inquiries with empathy.
• Excellent listening and organisational skills.
• Detail oriented with ability to manage stress.
• Able to work independently and as part of a team.
• Knowledge of responsible gambling and AML basics is a plus.

Responsibilities

• Assist players with inquiries and provide solutions.
• Explain products, site policies, and promotions.
• Update customer accounts with necessary details.
• Support players in Responsible Gambling.
• Collaborate with Fraud and Payments teams.
• Identify and report AML issues.
• Deliver timely, personalized, high-quality service.

Skills

Finnish speaker

English proficiency

Shift work

Customer service

Empathy

Job description

Next Job Abroad is helping a client in the iGaming sector find a dedicated Finnish-speaking customer service professional. You will assist players with inquiries, explain products and site policies, and ensure high-quality support on a shift basis.

Relocation to Malta is provided, along with private health insurance, meals, and wellbeing perks. You’ll work in a fast-paced environment that values empathy, accuracy, and proactive problem solving.