Finnish Speaking iGaming Support Specialist (Hybrid)

Next Job Abroad; Tampere; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Relocation package

Hybrid working model

Up to 40 remote days per year

International private health insurance

Wellbeing allowance

Home office setup bonus

Complimentary breakfasts and lunches

Job summary

Next Job Abroad is seeking a Finnish-speaking Customer Support Specialist to join an iGaming team in Malta. You will support customers via phone, chat, and email, becoming an expert in sportsbook and online casino products while collaborating with Payments, Fraud, and Compliance teams.

The role offers a hybrid working model with up to 40 days per year working remotely, plus a relocation package and international health insurance. This is a chance to thrive in a vibrant expat community.

Qualifications

• Finnish language and good English proficiency, both spoken and written.
• At least 1 year of customer support experience in a call centre environment.
• Good computer skills and confidence working across multiple systems.
• Structured and analytical mindset.
• Ability to multitask in a fast-paced environment.
• EU passport or legal right to work in Malta (visa sponsorship not available).

Responsibilities

• Supporting customers via phone, live chat, and email.
• Resolving customer enquiries from start to finish.
• Processing withdrawals and handling KYC documentation.
• Performing daily security checks on customer accounts.
• Identifying trends and suggesting process improvements.
• Working closely with Payments, Fraud, and Compliance teams.
• Contributing to team KPIs while delivering an outstanding customer experience.

Skills

Finnish language

English language

Customer support

Multitasking

Job description

Next Job Abroad is seeking a Finnish-speaking Customer Support Specialist to join an iGaming team in Malta. You will support customers via phone, chat, and email, becoming an expert in sportsbook and online casino products while collaborating with Payments, Fraud, and Compliance teams.

The role offers a hybrid working model with up to 40 days per year working remotely, plus a relocation package and international health insurance. This is a chance to thrive in a vibrant expat community.