Finnish-Speaking Customer Support Agent — Hybrid & Remote

Next Job Abroad; Helsinki; Hybrid; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Company bonus scheme

Fantastic team events

One-time home workstation bonus

Hybrid work arrangement with up to 40%

Wellbeing allowance

International Private Health Insurance

Office breakfast and lunch

Job summary

Next Job Abroad is seeking a Customer Support Agent to join a Malta-based team, offering a relocation package and a hybrid work model. You’ll handle calls, chats, and emails for a sportsbook and casino brand, becoming an expert in customer care and processes.

You’ll work in a dynamic, multilingual environment with opportunities to influence self-service tools and CS workflows while enjoying international exposure and growth.

Qualifications

• Fluent Finnish (written and spoken) required.
• Interest in sports and casino.
• Analytical and problem-solving abilities.
• Ability to adapt to shift work.
• Customer service experience is a plus.
• Able to multitask.

Responsibilities

• Resolve queries via calls, live chat and email.
• Own cases to full resolution.
• Collaborate with other teams to solve issues efficiently.
• Approve withdrawals and handle KYC/documentation.
• Run security checks on new accounts and transactions.
• Contribute to team KPIs and SLAs.
• Provide feedback to improve FAQs and knowledgebase.

Skills

Finnish language

Customer service

Analytical thinking

Multitasking

Shift flexibility

Sports & casino interest

Job description

Next Job Abroad is seeking a Customer Support Agent to join a Malta-based team, offering a relocation package and a hybrid work model. You’ll handle calls, chats, and emails for a sportsbook and casino brand, becoming an expert in customer care and processes.

You’ll work in a dynamic, multilingual environment with opportunities to influence self-service tools and CS workflows while enjoying international exposure and growth.