Valencian-Speaking Remote Tech Support Advisor

Concentrix; La Coruña; Remoto; EUR 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full paid training

Career development program

Remote work

Descrizione del lavoro

Concentrix offers a fully remote Customer Service Representative role (Valencian-speaking) with a permanent contract and a 39-hour workweek, Monday to Friday from 9:00 to 18:00. The package pays 19,976.99 euros gross per year plus a 1,200 euro gross annual bonus, with full paid training and opportunities for career development.

Ideal candidates have native or bilingual Spanish with Valencian, English at B1/B2, a high school diploma, and at least 18 years old with legal work authorization in

Competenze

• Strong communication, customer service, and problem-solving skills.
• Native or bilingual Spanish proficiency + Valencian
• English proficiency at B1/B2 level
• Minimum age of 18 and legal documentation to work in Spain.

Mansioni

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalated complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Conoscenze

Strong communication

Customer service

Problem-solving

Formazione

High school diploma

Descrizione del lavoro

Concentrix offers a fully remote Customer Service Representative role (Valencian-speaking) with a permanent contract and a 39-hour workweek, Monday to Friday from 9:00 to 18:00. The package pays 19,976.99 euros gross per year plus a 1,200 euro gross annual bonus, with full paid training and opportunities for career development.

Ideal candidates have native or bilingual Spanish with Valencian, English at B1/B2, a high school diploma, and at least 18 years old with legal work authorization in