Customer Service Representative (Valencian-speaking) - Remote AV01

Concentrix Spain Business Process Outsourcing S.L.U.; España; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Remote work

Permanent contract

Full-time 39h/wk

Training and career development

Salary + bonus

Job summary

Concentrix is hiring a Customer Service Representative (Valencian-speaking) for a fully remote role in Spain. You will assist customers, troubleshoot basic tech issues, and explain technical information clearly, while maintaining high satisfaction and productivity.

The role requires Valencian and Spanish, English at B1/B2, a high school diploma, and the ability to work shifts. The company offers a permanent contract, full-time hours, and comprehensive training.

Qualifications

• Native or bilingual Spanish with Valencian proficiency.
• English proficiency at B1/B2 level.
• High school diploma or equivalent.
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service and problem solving.
• Basic technical knowledge and comfortable using computers/devices.
• Good typing skills and attention to detail.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow procedures.
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Skills

Spanish fluency

Valencian

English (B1/B2)

High school diploma

Age 18+

Communication skills

Problem solving

Typing speed

Education

High school diploma or equivalent

Job description

Job Title

Customer Service Representative (Valencian-speaking) - Remote AV01 Job Description

Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalated complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Valencian
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Location

ESP Work-at-Home

Language Requirements

Valencian (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.