Customer Service Representative (Catalan-speaking) - Remote AV01

Concentrix Spain Business Process Outsourcing S.L.U.; España; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Remote work

Permanent contract

Full-time 39h/wk

Training program

Career development

Job summary

Concentrix is hiring a Customer Service Representative (Catalan-speaking) to work remotely from Spain. In this role you will assist customers with devices and services, troubleshoot basic tech issues, and guide users step by step.

You will join a global technology and services leader offering 100% remote work, a permanent contract, full-time hours, training, and career development.

Qualifications

• Proficiency in Catalan and Spanish (native or bilingual).
• English level B1/B2.
• High school diploma or equivalent; minimum age 18.

Responsibilities

• Assist customers through assigned channels.
• Identify needs, troubleshoot basic issues, provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage interactions using internal systems and procedures.
• Handle concerns with empathy and escalate complex cases.
• Maintain records and meet quality and productivity targets.

Skills

Catalan

Spanish

English (B1/B2)

Education

High school diploma

Job description

Job Title: Customer Service Representative (Catalan-speaking) - Remote AV01

Job Description Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step‑by‑step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Catalan
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem‑solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Location: ESP

Work‑at‑Home

Language Requirements: Catalan (Required)

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.