Customer Service Representative (Valencian-speaking) - Remote AV01

Concentrix; La Coruña; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Career development program

Remote work

Job summary

Concentrix offers a fully remote Customer Service Representative role (Valencian-speaking) with a permanent contract and a 39-hour workweek, Monday to Friday from 9:00 to 18:00. The package pays 19,976.99 euros gross per year plus a 1,200 euro gross annual bonus, with full paid training and opportunities for career development.

Ideal candidates have native or bilingual Spanish with Valencian, English at B1/B2, a high school diploma, and at least 18 years old with legal work authorization in

Qualifications

• Strong communication, customer service, and problem-solving skills.
• Native or bilingual Spanish proficiency + Valencian
• English proficiency at B1/B2 level
• Minimum age of 18 and legal documentation to work in Spain.

Responsibilities

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalated complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Skills

Strong communication

Customer service

Problem-solving

Education

High school diploma

Job description

Job Title

Customer Service Representative (Valencian-speaking) - Remote AV01

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Love technology? Enjoy helping people?

Work remotely and turn your skills into your next career opportunity!

Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!

Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalated complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Valencian
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Ready to take the next step?

Combine your passion for technology with your talent for helping people. Become part of a team that makes technology easier for everyone!