Remote Galician-Speaking Customer Advisor

Concentrix; España; A distancia; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Permanent contract

39 hours/week

Salary with bonus

Training

Career development

Descripción de la vacante

Concentrix is hiring a Galician-speaking Customer Service Representative to work remotely in Spain. You will assist customers, troubleshoot basic tech issues, and guide users through steps while using internal systems and following procedures.

A strong emphasis on empathy, accuracy, and targets is included. The role requires native Spanish with Galician, English at least B1/B2, a high school diploma, and the ability to work 18+ with documentation for Spain.

Formación

• Native or bilingual Spanish proficiency + Galician.
• English proficiency at B1/B2 level.
• High school diploma or equivalent.
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills.
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure.
• Flexibility to work shifts, weekends, and holidays as required.

Responsabilidades

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Conocimientos

Spanish fluency

Galician language

English B1/B2

Customer service

Problem solving

Typing

Calm under pressure

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Concentrix is hiring a Galician-speaking Customer Service Representative to work remotely in Spain. You will assist customers, troubleshoot basic tech issues, and guide users through steps while using internal systems and following procedures.

A strong emphasis on empathy, accuracy, and targets is included. The role requires native Spanish with Galician, English at least B1/B2, a high school diploma, and the ability to work 18+ with documentation for Spain.