Valencia-Based Global CX Consultant - Logistics

Maersk; Comunidad Valenciana; On-site; EUR 18,000 - 28,000; Full time

Job summary

Maersk in Valencia, Spain is looking for a Customer Experience Agent who thrives on delivering outstanding service to customers and creating seamless logistics solutions worldwide. The role focuses on end-to-end shipment management and proactive communication.

You will work with shippers, key account managers, and cross-functional teams to resolve queries, optimize processes, and build lasting relationships. Fluency in Spanish and English, plus strong organizational skills, are essential.

Qualifications

• Experience in logistics, supply chain, or related fields.
• Fluent in Spanish and English.
• Excellent communication and stakeholder coordination.
• Customer-centered service mindset.

Responsibilities

• Manage end-to-end shipment processes and documentation.
• Coordinate with stakeholders involved in shipment handling.
• Ensure timely and professional responses to queries.
• Maintain proactive customer communication and KPI monitoring.
• Support customer retention and identify upsell opportunities.
• Collaborate with commercial teams to strengthen relationships.

Skills

Logistics experience

Spanish-English

Communication skills

Stakeholder management

Job description

Maersk in Valencia, Spain is looking for a Customer Experience Agent who thrives on delivering outstanding service to customers and creating seamless logistics solutions worldwide. The role focuses on end-to-end shipment management and proactive communication.

You will work with shippers, key account managers, and cross-functional teams to resolve queries, optimize processes, and build lasting relationships. Fluency in Spanish and English, plus strong organizational skills, are essential.