Valencia Logistics CX Specialist – End-to-End Shipments

Maersk; Paterna; On-site; EUR 24,000 - 32,000; Full time

Job summary

Maersk in Valencia, Spain is seeking a Customer Experience Agent to manage end-to-end shipment processes, coordinate with multiple stakeholders, and deliver seamless logistics solutions worldwide.

You will resolve queries from shippers, customers and Key Account Managers, maintain proactive communication through conference calls, uphold a customer-centric approach, and look for cross-selling opportunities while supporting retention and KPI compliance.

Qualifications

• Experience in logistics, supply chain, or project logistics.
• Fluency in Spanish and English.
• Strong communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Team player with a collaborative approach to achieving goals.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver value to customers by leveraging business knowledge and process understanding.
• Resolve queries from shippers, customers, and Key Account Managers in a timely manner.
• Maintain a customer-centric approach and minimize errors.
• Prepare and submit documentation accurately and on time while informing stakeholders of status.
• Support customer retention and identify cross-selling opportunities.
• Maintain proactive communication, including customer conference calls to ensure seamless operations.

Skills

Fluent Spanish/English

Stakeholder management

Customer service

Logistics knowledge

Cross-functional collaboration

Job description

Maersk in Valencia, Spain is seeking a Customer Experience Agent to manage end-to-end shipment processes, coordinate with multiple stakeholders, and deliver seamless logistics solutions worldwide.

You will resolve queries from shippers, customers and Key Account Managers, maintain proactive communication through conference calls, uphold a customer-centric approach, and look for cross-selling opportunities while supporting retention and KPI compliance.