Valencia-Based Customer Experience Consultant

A.P. Moller - Maersk; Valencia; Presencial; EUR 32.000 - 46.000; Tempo integral

Resumo da vaga

Maersk is hiring a Customer Experience Consultant based onsite in Valencia, Spain. You will join a team delivering exceptional customer service and seamless logistics solutions worldwide, coordinating with multiple stakeholders to manage end-to-end shipments.

We seek candidates with a couple of years in logistics or related fields, fluent in Spanish and English, and strong communication and organizational skills.

Qualificações

• Experience in logistics, supply chain, or related fields.
• Fluent in Spanish and English.
• Excellent communication skills and confidence coordinating with multiple stakeholders.
• Strong organizational skills and ability to perform under pressure.

Responsabilidades

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver value to customers by leveraging business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimising recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

Conhecimentos

Bilingual Spanish-English

Communication skills

Stakeholder management

Team player

Results oriented

Descrição da vaga

Maersk is hiring a Customer Experience Consultant based onsite in Valencia, Spain. You will join a team delivering exceptional customer service and seamless logistics solutions worldwide, coordinating with multiple stakeholders to manage end-to-end shipments.

We seek candidates with a couple of years in logistics or related fields, fluent in Spanish and English, and strong communication and organizational skills.