Valencia Logistics Customer Experience Specialist

Damco Spain SL; Valencia; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Maersk in Valencia, Spain is hiring a Customer Experience Agent to join a high-energy team focused on delivering outstanding service to customers and partners in the logistics network.

The role requires a couple of years in logistics or related fields, strong communication, and fluency in Spanish and English, with the ability to coordinate with multiple stakeholders.

We offer a diverse, inclusive workplace, global career opportunities, and a supportive environment to grow professionally.

Formación

• Minimum 2 years of experience in logistics, supply chain, or related fields.
• Excellent communication and coordination with multiple stakeholders.
• Customer-centric mindset with focus on service excellence.

Responsabilidades

• Manage and monitor end-to-end shipment processes.
• Coordinate with stakeholders across the shipment lifecycle.
• Resolve customer queries promptly and professionally.
• Maintain proactive communication and update stakeholders on status.
• Identify opportunities for cross-selling and upselling in the logistics workflow.
• Collaborate with Commercial teams to strengthen customer relationships.

Conocimientos

Fluent Spanish

Fluent English

Communication skills

Stakeholder management

Organisation skills

Team player

Descripción del empleo

Maersk in Valencia, Spain is hiring a Customer Experience Agent to join a high-energy team focused on delivering outstanding service to customers and partners in the logistics network.

The role requires a couple of years in logistics or related fields, strong communication, and fluency in Spanish and English, with the ability to coordinate with multiple stakeholders.

We offer a diverse, inclusive workplace, global career opportunities, and a supportive environment to grow professionally.