Valencia: Customer Experience Logistics Consultant

Maersk; Comunidad Valenciana; On-site; EUR 28,000 - 36,000; Full time

Job summary

Maersk in Valencia, Spain is seeking a Customer Experience Consultant to join a fast-paced logistics team focused on delivering outstanding service. You will manage shipments from start to finish, coordinate with multiple stakeholders, and ensure seamless operations that meet customer expectations.

Fluency in Spanish and English, 2+ years in logistics, and a strong customer-service mindset are essential. The role offers a hands-on environment with opportunities to grow within a global leader in

Qualifications

• 2+ years in logistics, supply chain or related fields.
• Fluent in Spanish and English.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver value to customers through strong business knowledge and processes.
• Resolve queries from shippers, customers, KAMs, and others promptly.
• Maintain a customer-centric approach to prevent errors.
• Prepare and submit documentation accurately and on time.
• Support customer retention and identify cross-selling opportunities.
• Maintain proactive communication, including regular customer conference calls.
• Partner with KCMs and Commercial teams to strengthen relationships.
• Comply with customer SOPs and monitor KPIs.

Skills

Logistics

Customer service

Stakeholder management

Communication

Job description

Maersk in Valencia, Spain is seeking a Customer Experience Consultant to join a fast-paced logistics team focused on delivering outstanding service. You will manage shipments from start to finish, coordinate with multiple stakeholders, and ensure seamless operations that meet customer expectations.

Fluency in Spanish and English, 2+ years in logistics, and a strong customer-service mindset are essential. The role offers a hands-on environment with opportunities to grow within a global leader in