Valencia Logistics CX Specialist (Bilingual EN/ES)

A.P. Moller - Maersk; Valencia; On-site; EUR 24,000 - 34,000; Full time

Job summary

Maersk in Valencia, Spain, is seeking a Customer Experience Agent who puts the customer first and thrives in a fast-paced logistics environment. You will be part of a global team delivering seamless shipments and exceptional service to our customers.

In this role, you will manage end-to-end shipment processes, coordinate with multiple stakeholders, resolve queries promptly, maintain proactive communication, and contribute to customer retention while upholding Maersk’s standards.

Qualifications

• A couple years of experience in logistics, supply chain, project logistics or related fields.
• Fluency in both Spanish and English.
• Excellent communication skills and confidence when coordinating with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• A passion for customer service excellence and customer centricity.
• Results-oriented mindset.
• Strong organizational skills and the ability to perform under pressure.
• A team-player attitude with a collaborative approach to achieving business goals.
• Good understanding of operational processes.
• Ability to drive issues to resolution with a strong sense of urgency and persistence.
• Positive, proactive, and solution-oriented attitude.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers by leveraging strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

Skills

Logistics experience

Spanish

English

Communication skills

Stakeholder management

Customer service

Results-driven

Organizational skills

Team player

Operational processes

Problem solving

Proactive attitude

Job description

Maersk in Valencia, Spain, is seeking a Customer Experience Agent who puts the customer first and thrives in a fast-paced logistics environment. You will be part of a global team delivering seamless shipments and exceptional service to our customers.

In this role, you will manage end-to-end shipment processes, coordinate with multiple stakeholders, resolve queries promptly, maintain proactive communication, and contribute to customer retention while upholding Maersk’s standards.