Logistics CX Consultant (Madrid)

A.P. Moller - Maersk; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Maersk in Madrid is seeking a Customer Experience Consultant to be the main touchpoint for customers, coordinating end-to-end shipment activities and resolving inquiries. You will collaborate with Operations and Commercial teams to ensure seamless service and drive satisfaction.

You should bring proven logistics experience, strong relationship skills, and fluency in Spanish and English. A proactive, customer-first mindset and excellent communication are essential for success in this fast-paced

Formación

• Experience in logistics, freight forwarding, supply chain, or transportation.
• Strong customer-facing experience in a service-oriented environment.
• Excellent stakeholder management and relationship-building skills.
• Fluent in Spanish and English.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused mindset with a strong customer-first approach.
• Strong communication and problem-solving skills.

Responsabilidades

• Manage and coordinate end-to-end shipment activities for customers.
• Serve as the main point of contact for customer enquiries and issue resolution.
• Build and maintain strong relationships with customers and internal stakeholders.
• Drive customer satisfaction through proactive communication and problem-solving.
• Identify opportunities to improve service delivery and customer retention.
• Partner with Operations and Commercial teams to ensure a seamless customer experience.
• Monitor service performance and elevate issues where appropriate.

Conocimientos

Logistics

Customer service

Stakeholder mgmt

Spanish/English bilingual

Multitasking

Descripción del empleo

Maersk in Madrid is seeking a Customer Experience Consultant to be the main touchpoint for customers, coordinating end-to-end shipment activities and resolving inquiries. You will collaborate with Operations and Commercial teams to ensure seamless service and drive satisfaction.

You should bring proven logistics experience, strong relationship skills, and fluency in Spanish and English. A proactive, customer-first mindset and excellent communication are essential for success in this fast-paced