Madrid-based Logistics CX Consultant

Maersk; Pozuelo de Alarcón; On-site; EUR 36,000 - 48,000; Full time

Job summary

Maersk in Madrid is seeking a Customer Experience Consultant to coordinate end-to-end shipment activities and act as the primary contact for customers. You will work closely with Operations and Commercial teams to deliver a seamless and proactive service experience.

The role requires strong logistics knowledge, excellent stakeholder management, and fluency in Spanish and English. You will build lasting relationships, resolve issues quickly, and identify opportunities to improve service delivery.

Qualifications

• Experience in logistics, freight forwarding, or supply chain operations.
• Strong customer-facing experience in a service environment.
• Fluent in Spanish and English.

Responsibilities

• Manage end-to-end shipment activities for customers.
• Serve as main point of contact for enquiries and resolution.
• Build relationships with customers and internal stakeholders.
• Identify opportunities to improve service delivery.

Skills

Logistics

Customer service

Stakeholder management

Bilingual Spanish/English

Tools

CRM software

Job description

Maersk in Madrid is seeking a Customer Experience Consultant to coordinate end-to-end shipment activities and act as the primary contact for customers. You will work closely with Operations and Commercial teams to deliver a seamless and proactive service experience.

The role requires strong logistics knowledge, excellent stakeholder management, and fluency in Spanish and English. You will build lasting relationships, resolve issues quickly, and identify opportunities to improve service delivery.