Customer Experience Pro - Global Logistics

Maersk Mexico; Valencia; On-site; EUR 26,000 - 38,000; Full time

Job summary

Maersk in Valencia, Spain, is seeking a Customer Experience Agent to deliver exceptional service and seamless logistics solutions. You will join a dynamic team focused on end-to-end shipment management, stakeholder coordination, and continuous improvement to enhance customer satisfaction.

The role requires a couple of years in logistics, fluency in Spanish and English, and excellent communication skills to manage multiple stakeholders and maintain proactive, solution-oriented support.

Qualifications

• A couple years of experience in logistics, supply chain, project logistics or related fields.
• Fluency in both Spanish and English.
• Excellent communication skills and confidence when coordinating with multiple stakeholders.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers by leveraging strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

Skills

Logistics experience

Bilingual Spanish/English

Communication skills

Job description

Maersk in Valencia, Spain, is seeking a Customer Experience Agent to deliver exceptional service and seamless logistics solutions. You will join a dynamic team focused on end-to-end shipment management, stakeholder coordination, and continuous improvement to enhance customer satisfaction.

The role requires a couple of years in logistics, fluency in Spanish and English, and excellent communication skills to manage multiple stakeholders and maintain proactive, solution-oriented support.