CX Consultant

Maersk; Paterna; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

Maersk in Valencia, Spain is seeking a Customer Experience Agent to manage end-to-end shipment processes, coordinate with multiple stakeholders, and deliver seamless logistics solutions worldwide.

You will resolve queries from shippers, customers and Key Account Managers, maintain proactive communication through conference calls, uphold a customer-centric approach, and look for cross-selling opportunities while supporting retention and KPI compliance.

Qualifikationen

• Experience in logistics, supply chain, or project logistics.
• Fluency in Spanish and English.
• Strong communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Team player with a collaborative approach to achieving goals.

Aufgaben

• Manage and monitor the end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver value to customers by leveraging business knowledge and process understanding.
• Resolve queries from shippers, customers, and Key Account Managers in a timely manner.
• Maintain a customer-centric approach and minimize errors.
• Prepare and submit documentation accurately and on time while informing stakeholders of status.
• Support customer retention and identify cross-selling opportunities.
• Maintain proactive communication, including customer conference calls to ensure seamless operations.

Kenntnisse

Fluent Spanish/English

Stakeholder management

Customer service

Logistics knowledge

Cross-functional collaboration

Jobbeschreibung

Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? Do you enjoy working in a fast-paced environment? Then this role is for you! We have an exciting opportunity to join our team as a Customer Experience Agent! This position is based in Valencia, Spain You'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide.

Key Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers by leveraging strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

We Are Looking For

• A couple years of experience in logistics, supply chain, project logistics or related fields.
• Fluency in both Spanish and English.
• Excellent communication skills and confidence when coordinating with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• A passion for customer service excellence and customer centricity.
• Results-oriented mindset.
• Strong organizational skills and the ability to perform under pressure.
• A team-player attitude with a collaborative approach to achieving business goals.
• Good understanding of operational processes.
• Ability to drive issues to resolution with a strong sense of urgency and persistence.
• Positive, proactive, and solution-oriented attitude.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.